TERMS AND CONDITIONS OF SITE ACCESS
TERMS AND CONDITIONS OF SITE ACCESS
This World Wide Web Site (the "Site") is operated by Wilsons of Rathkenny, a company registered under the Companies Acts in England (No.) and having its registered office at 371-381 Cushendall Road, Ballymena, Co Antrim BT43 6QB
All materials within the Site are the intellectual property of Wilsons of Rathkenny. Such materials may not be copied or reproduced, save to the extent necessary to view the same on-line. However, you may print complete pages of the site to hard copy for your own personal use.
Wilsons of Rathkenny will not collect any personally-identifiable information about you (that is, your name, address, telephone number, or email address) ("Personal Data") unless you provide it to us voluntarily. If you do not want your Personal Data collected, please do not submit it.
If you have already submitted Personal Data and would like it removed from our records, please contact us and we will use reasonable efforts to delete your information from our records.
If you provide Wilsons of Rathkenny with Personal Data it will store this information about you now and in the future for marketing purposes, market research, tracking of sales data, and in order to contact you. Wilsons of Rathkenny will not give any personal information to any Company or persons without your prior consent.
Cookies are small files stored in your browser and are used by most websites to help personalise your web experience. Some features on this site will not function if you do not allow cookies.
These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.
Third Party Cookies
We may use a number of social media tools to enhance visitor interaction on our site. If you already use these platforms their cookies may be set through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests. If you do not use such platforms then our site will not place these cookies on your device.
These cookies are used to enable core site functionality. They do not contain any personal information and are automatically deleted when you close your browser.
Wilsons of Rathkenny does not hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through on a link on this site is outside of our control. You visit any external sites entirely at your own risk.
This information in this site is intended for customers and prospective customers of Wilsons of Rathkenny in the United Kingdom and may not be applicable to other jurisdictions. Wilsons of Rathkenny will use reasonable endeavours to ensure that the contents of this Site are accurate and up to date. However, Wilsons of Rathkenny reserves the right to change product prices and specifications at any time.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.
Wilsons of Rathkenny reserve the right to change any of the above terms and conditions at any time by posting changes online.
If you do not accept these Terms in full, you must stop using this website immediately.
ADR (ALTERNATIVE DISPUTE RESOLUTION).
Alternative Dispute Resolution is a process where an independent and impartial third party considers the evidence in the dispute and makes a decision, offers a view or helps the parties to come to an agreement. It offers parties an easier, quicker and more cost effective mechanism to resolve complaints when compared to the court process.
MOTOR INDUSTRY CODE OF PRACTICE FOR NEW CARS
we subscribe to the Chartered Trading Standards Institute-approved Motor Industry Code of Practice for new cars.
COMPLAINT S HANDLING
if you are not satisfied with any response we have a complaint handling procedure that you can use to resolve matters if you're still not satisfied following the conclusion of this procedure the motor codes advisory and conciliation service will offer free impartial advice and when appropriate and alternative dispute resolution ADR service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute.
For further information you can visit their website on:www.motorcodes.co.uk or call their consumer advice line on: 02073441651, (option 1) Lines are open between 9am and 5 pm Monday to Friday excluding bank holidays.
MAKING A COMPLAINT
At Wilsons of Rathkenny we aim to provide the very best service to our customers.
If you think that there is something more we can do, please let us know. This gives us the opportunity to work with you to get things right. We are always happy to receive feedback to help us improve our service to you.
Please follow this link for more information and to submit your complaint: http://www.wilsonsofrathkenny.co.uk/make-a-complaint/