Salesman David Simpson made us feel very comfortable and explained everything - a very nice person who is down to earth and provided the best car sales experience I have ever had. I myself struggle with things as I have cancer, but David made everything so easy for me from test drive to paper work, showing me how everything worked in the car and even connected my phone. I am so pleased with everything, from start to finish.
I have been a Kia customer for some years now as I have been impressed by the quality of cars and also by the great customer service provided by my local dealership at Wilsons of Rathkenny.However, I am compelled to write to you to acknowledge the exemplary service provided by them, and their Mr David Simpson in particular, during the past year which has been very trying for us all during Covid lockdown.For example - my car was due for service last summer but because of shielding I was hesitant to leave my home. Mr Simpson arranged to have my car collected, taken for service, and returned to me the same day.Furthermore, last week I was to go for a vaccination but the car would not start ( it transpired that due to inactivity the battery had drained). Mr Simpson responded by coming to my house and resolving the issue within 30 minutes of my call.This is service above and beyond what I would have expected and worthy of praise from a very satisfied customer.I feel that both Wilsons and Mr Simpson should be recognised as the finest examples of Kia's outstanding service in general and would have no hesitation in nominating them for recognition should you consider dealership awards for 2021.
I found Wilsons of Rathkenny very helpful and friendly, and when I am going to change my car I will use them.
From initially going into the premises first time to the arrival of my new Kia Soul it was a simple and enjoyable process. David the Salesman was very informative and courteous and kept us informed the whole way through the process. His after service is the same. A credit to the firm. I appreciated the excellent service he provided. His attention to detail, great communication skills and ready smile made the whole experience better than I expected
Got a Kia Niro from David in Wilson's of Rathkenny. I loved his sales style at no point did i feel under pressure or pushed to buy something I didn't want unlike other big car dealers. I traveled from Newtownabbey to here even though there are dealers nearer to me. I traveled to Wilson's for a local personalised friendly service & got lots of it. Thank you David & love my new Niro to bits.
David was friendly and informative. He didn't try to pressure me and made the experience a pleasant one.
David Simpson was engaged and thorough throughout the whole process - every commitment made was met on time and he communicated and kept in touch throughout. This is the second time we have purchased from David and Wilsons - even though they are 60 miles away from our home and we have another KIA dealer within 1 mile from our home - David and Rathkennys sales service is exemplary and if buying a KIA we would not consider any other dealer.
As I am currently shielding due to Covid, David Simpson very kindly agreed to collect my car, and return it to me after. This is outstanding customer service and David plus his team should be highly commended for it.
David Simpson provided me with the best experience- he was very friendly and knowledgeable. Compared to previous experiences in other car dealership, I was very impressed with the service.
Can’t rate these guys highly enough. Picked up a fantastic car today and their customer service has been amazing, the best I’ve had! They made the whole process stress free so would highly recommend.
Great service attentive and friendly staff in David and Darren
Thanks David for all your help. I will definitely recommend Wilsons and yourself to others because you went above and beyond to help,and I really appreciate it.