· Kia Motors (UK) Limited credited with ‘Gold Trusted Service’ award
· Feefo and Kia continue partnership in 2021
Kia Motors (UK) Limited has won the Feefo ‘Gold Trusted Service’ award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Kia partnered with Feefo in October 2020 to give prospective customers Wilsons of Rathkenny access to reliable, independent feedback from real Kia owners.
The ‘Trusted Service’ title is awarded to businesses that use Feefo to collect genuine reviews and insights. Businesses that meet the highest standards, based on the number of reviews they have collected and their average rating, receive the award. This accreditation remains unique, based purely on the interactions with real-world customers. As all reviews are verified as genuine, the award is a true reflection of Kia and Wilsons of Rathkenny’s commitment to outstanding service.
Congratulating Kia on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”
David Simpson, Kia Sales Manager at Wilsons of Rathkenny commented: “Based on the feedback of real customers, the Feefo award should help reassure customers as well as recognising the hard work that Kia puts into quality customer service.”
Feefo-authenticated owner reviews are displayed on the pages of each Kia model on the brand’s UK website, at: www.kia.com/uk/