Salesman David Simpson made us feel very comfortable and explained everything - a very nice person who is down to earth and provided the best car sales experience I have ever had. I myself struggle with things as I have cancer, but David made everything so easy for me from test drive to paper work, showing me how everything worked in the car and even connected my phone. I am so pleased with everything, from start to finish.
I have been a Kia customer for some years now as I have been impressed by the quality of cars and also by the great customer service provided by my local dealership at Wilsons of Rathkenny.However, I am compelled to write to you to acknowledge the exemplary service provided by them, and their Mr David Simpson in particular, during the past year which has been very trying for us all during Covid lockdown.For example - my car was due for service last summer but because of shielding I was hesitant to leave my home. Mr Simpson arranged to have my car collected, taken for service, and returned to me the same day.Furthermore, last week I was to go for a vaccination but the car would not start ( it transpired that due to inactivity the battery had drained). Mr Simpson responded by coming to my house and resolving the issue within 30 minutes of my call.This is service above and beyond what I would have expected and worthy of praise from a very satisfied customer.I feel that both Wilsons and Mr Simpson should be recognised as the finest examples of Kia's outstanding service in general and would have no hesitation in nominating them for recognition should you consider dealership awards for 2021.
I found Wilsons of Rathkenny very helpful and friendly, and when I am going to change my car I will use them.
From initially going into the premises first time to the arrival of my new Kia Soul it was a simple and enjoyable process. David the Salesman was very informative and courteous and kept us informed the whole way through the process. His after service is the same. A credit to the firm. I appreciated the excellent service he provided. His attention to detail, great communication skills and ready smile made the whole experience better than I expected
Really recommend Wilsons, excellent service , special thanks to Martin mc Conville for this assistance, very helpful and friendly.
After bringing my car to get its yearly service check, I’m very impressed with your after sales department. Everyone was very friendly and professional and a special thanks to Martin McConville, I wouldn’t take my car anywhere else
Got a Kia Niro from David in Wilson's of Rathkenny. I loved his sales style at no point did i feel under pressure or pushed to buy something I didn't want unlike other big car dealers. I traveled from Newtownabbey to here even though there are dealers nearer to me. I traveled to Wilson's for a local personalised friendly service & got lots of it. Thank you David & love my new Niro to bits.
Many thanks to Kathryn who arranged for my car to undergo some mechanical repairs. Nothing was a problem for her and she was very pleasant to deal with. Thanks again.
This is my second Juke bought from Dominic of Wilson's who offers a really great service. Dominic is first class to deal with. I had been unsure about buying another Juke, as there are so many other cars to choose from. However once I set my eyes on my new Juke, I knew it was the right one. I have had it since December 2020, and I am absolutely delighted with it. Well Done Dominic!
Always get my cars from here really polite staff. Not ringing all the time to ask about new cars and if you want to change either. Have had no problems with anything all servicing and mechanic works even the body shop top job.
Thanks to Paul Gilmore for sorting me out with the new vauxhall vivaro sportive. Great service. Very friendly and helpful.
Was recommended Wilson’s by a family member, and definitely the best advice I ever listened to! I usually dread changing my car, but at Wilson’s your not just another sale, this is a genuine business that really care and go out of their way to make it a great experience. No fuss, lots of help and advice, taking your needs and requirements into consideration, it is after many years of driving a pleasure to do business with.Paul Gilmore dealt with our business, going above and beyond and delivering excellent customer service! Paul is without doubt a credit to Wilsons!Thank you Paul, after many years if searching we will without doubt be returning when the time comes to change our vehicle.